The prices displayed on our website are in US Dollars and tax-free. Customs charges or import duties, however, are not included in the pricing, thus, it is the receiver’s liability to settle these should your local customs deem appropriate. Activnez will not be liable for covering the costs nor are we responsible for any delays caused by the destination country’s import procedures.
Costs and rates for customs or duty charges can vary from country and region, depending on local economic policies. For further details, please contact your local customs office.
Our products are shipped from our manufacturing partners’ location directly to the shipping address indicated in an order. This will then go through confirmation which is done within 24hours and will be forwarded for further processing and delivery. A confirmation email containing a unique Order ID is automatically sent to the email address provided upon the successful completion of an order.
*Note: Remember to check your spam folder or junk mail should you not find your confirmation email in your inbox.
Orders are sent out for delivery as soon as the stock availability is confirmed. Shipping is usually successfully completed within 2-4 weeks from the order date, however, there are factors that are outside of our control which can cause delays in the delivery of orders. Please note that the delivery timeframe will vary for every destination country. (see Specified Shipping Time below)
*For assistance in tracking your order(s), please email our Customer Support Team at contact@Activnez.com.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations and shipping.
Specified Shipping Time:
*Note: Shipping Time may vary due to the destination country’s import procedures and release from local customs, thus, affecting the delivery schedule. The days listed above are only estimates in business/working days and do not account for postal or customs delays, weather concerns, or holidays.